FAQS
Frequently Asked Questions
How can I contact ShopSparkDeal?
You can email us at shopsparkdeal@gmail.com, and our customer service team will be happy to assist you with any inquiries.
Do you ship worldwide?
Yes, we ship globally.
Where do you ship from?
We ship from China and the Netherlands, depending on your location.
Can I change or cancel my order?
You must request any changes or cancellations within 12 hours of placing your order. Requests after this time cannot be accommodated, but you can return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed within 1-3 business days (Monday to Friday) and shipped the next day. Please allow extra time for processing during holidays or sales.
How long will it take to receive my order?
Delivery typically takes 2-4 weeks, depending on your location.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Our prices are tax-free. If you are ordering from Europe, you may need to pay additional customs duties or taxes in euros upon receiving your order. These charges are determined by your local customs office and are not covered by us. Please contact your local customs office for further details.
How do I return an item?
Please email us at shopsparkdeal@gmail.com for instructions on returning your item.
What if the item I received is defective, incorrect, or damaged?
If you receive an incorrect, missing, or defective item, please contact us immediately at shopsparkdeal@gmail.com with your order number, photographs, and any relevant details. We’ll work to resolve your issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days of receiving your returned item or processing your cancellation. If you haven’t received your refund after this time, contact your bank or card issuer for more information.